Customer Service
Our worldwide customer service team is available 7 days a week.
Monday - Sunday: 12:00 noon through 6:00 o'clock the following morning (GMT)
0-800-680-0631 (UK Freephone)
1-800-761-8713 (US Freephone)
Click here for international dialling instructions.
Please scroll down to read answers to our Freqently Asked Questions or email us at support@trustedtickets.com
Trusted Tickets, Suite 343, 10 Great Russell Street, London, WC1B 3BQ, United Kingdom
What is TrustedTickets?
TrustedTickets is an online marketplace where tickets to high-demand sporting events, concerts, and theater shows are listed for sale and purchased. Our licensed ticket sellers price and ship the tickets sold on our Web site. We facilitate and monitor ticket transactions to ensure a hassle-free and secure buying experience. Our business model of connecting the seller with the customer is similar to eBay or Amazon. We also strive to provide you with quality customer service through email and by phone 7 days per week.
Do you ship tickets outside of the UK?
We do ship tickets internationally. Since TrustedTickets lists tickets from thousands of ticket sellers, the countries to which we ship are set by the ticket sellers individually. Please search for the event you would like to attend and then click the "view" button. You will usually find many tickets available. Click the "buy" button to view the list of countries to which the ticket seller ships. The countries are listed in the drop-down box next to "deliver to." If you do not see your country on this list, click the "back" button in your browser and select tickets from a different seller. Most tickets are not available until a few days before the event. In some instances, especially with football tickets, local pickup might be the only delivery method available. If tickets cannot be delivered via regular mail, the ticket seller will contact you directly to make local pickup arrangements at your hotel, the venue, or any other public location.
Who lists inventory on the TrustedTickets marketplace?
• ticket holders who have changed their plans
• season ticket holders who cannot attend every game
• licensed ticket brokers
• ticket holders who are unable to attend an event
• ticket holders with extra tickets to sell
When will I receive my tickets?
Most customers receive their tickets within one week of the event. TrustedTickets guarantees that at least one delivery attempt will be made before your event.
How do I know if my tickets are real?
All of the tickets in our inventory are real tickets to actual events. It's our goal to provide you with the highest level of customer satisfaction. As a result, we take ticket fraud very seriously - our reputation depends on it. We assure you that your tickets will be valid and will permit access to the event and we back that with a 100% money-back guarantee. Unlike other ticket-selling Web sites, our guarantee covers the TOTAL cost of the ticket order, not just the cost of the tickets.
I received my tickets. Why is the printed name on ticket not mine?
We are a ticket marketplace where sellers worldwide resell tickets to events. As a result, the name listed on the tickets you have purchased is that of the original purchaser. However, this name difference will not prevent you from entering the event you paid to see. Simply present the tickets at the venue and you will be let in.
Are my seats going to be next to each other?
All seats are guaranteed to be together unless explicitly stated otherwise. We require the numerous sellers who list tickets on our website to adhere rigorously to this standard. Please note, however, that tickets listed as possibly being in multiple sections and/or rows (eg: “Sections 101, Rows 12-10” rather than “Section 101, Row 10”) are not guaranteed to be together. This is because the wide number of possible seating options in multiple row listings makes it impossible for the ticket seller to guarantee you a certain kind of seat or a certain seat placement.
Why is the price on the ticket different from what I have paid?
We are a ticket marketplace. Ticket sellers worldwide list and resell tickets they previously purchased from other sources. Consequently, the face value on your ticket (the original purchase price) is usually different from the price you paid on our site. Ticket sellers price tickets at their own discretion. As a result, the prices of tickets sold through our Web site are usually either above or below their face value. Our ticket pricing is explained fully in our “Terms & Policies", which customers are required to accept before you placing an order on our site.
The practice of selling tickets above or below their face value is the norm across all ticket marketplaces, among which our prices are usually cheaper. Please note that about 40 percent of resold tickets are sold below face value, according to a 2007 report from Forrester Research.
The markup on ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. Due to their services, ticket buyers are able to access tickets to events that would normally be sold out. Also, because of the ticket resale marketplaces like TrustedTickets, customers are able to buy tickets on a convenient schedule, as opposed to waiting on the phone, or in a long time the minute tickets go on sale months before the actual event.
Will you ship my tickets to my hotel or any other address?
We are able to ship your tickets to any address. If you want to ship to an address that is different from the billing address associated with your credit card, do the following: At checkout, uncheck the box that says "Use my billing address as the shipping address." Then, enter your shipping address.
Special note for football tickets: Many football tickets are not available until a few days before the event. In some instances, local pickup might be the only delivery method available. If your tickets cannot be delivered via regular mail, the ticket seller will contact you directly to make local pickup arrangements at your hotel, the venue, or any other public location.
What is a service fee?
We are a ticket resale marketplace where sellers from many countries can resell tickets to events. The service fee pays for the technological system that connects you with the customer with the ticket seller and our customer service center. It also pays for the maintenance of the website from which you purchased tickets, and the security apparatus designed to protect your online privacy and ensure credit card authenticity.
I think I received the wrong tickets. What should I do?
If you think you received the wrong tickets, it is possible that you received alternate tickets. Alternate tickets are either equivalent or better than the original tickets requested for the same event at the same time. However, if your ticket is for a different event at a different time, you should contact us as soon as possible and let us know about the mistake. If you received the wrong tickets, we will make sure you are compensated for the inconvenience.
Can I cancel my order after I have placed it?
Unfortunately, we are unable to cancel the ticket order you placed through us. Please bear in mind that we are a ticket marketplace through which people across the world buy and sell event tickets. We have contracts with many companies and we cannot cancel orders once they have been sent to the ticket seller. There is one exception: if your event is canceled, you will receive a full refund.
Will I receive a refund if my event was canceled?
Unfortunately, sometimes a performer or a promoter has to cancel an event. Or, you might have purchased tickets to a sporting event that was never played. If you purchased tickets to an event that will not take place, the ticket seller will refund you the ticket price you paid (minus applicable shipping charges). If you already have a set of tickets in hand when the event cancellation is announced, the ticket seller may require you to return the tickets before issuing a refund. Upon returning the tickets, you will be refunded for the canceled event - guaranteed.
If my event is canceled, when will I receive my refund?.
Typically, you will see the refunded credited to your account in approximately 5-7 business days. (The actual time span of this waiting period depends on the individual policies of your credit card company.)
I just want to buy one ticket, but I can only buy 2 or more?.
Ticket sellers often choose to sell tickets in quantities that will prevent them from having one ticket left over, since it is hard to sell single tickets. Tickets for on our Web site can only be purchased in the quantities available from the drop down menu provided in the ticket grouping.
Can I buy tickets from multiple listings at the same time?
Tickets listed in different rows on our site are from different sellers. If you would like to purchase tickets from multiple rows, your card will be charged separately for each transaction. You will also be charged two shipping fees.
I want to buy tickets for a group but there is no listing with enough tickets.
We are a ticket resale marketplace where sellers worldwide resell event tickets. Consequently, ticket quantities are limited by how many tickets an individual seller possesses in a given section and/or row. Furthermore, ticket sellers often like to sell tickets in such a way that they don't end up with one ticket left over (it's hard to sell single tickets). Due to these reasons, tickets for any event on our website can only be purchased in the quantities available from the drop down menu provided in the ticket grouping.
Why are prices different for the same section/row of a ticket?
The tickets listed on our Web site are sold by many ticket brokers around the world. These sellers price their tickets at their own discretion. The price of a ticket does not always determine the quality of a seat.
I have tickets to sell. Will TrustedTickets buy them?
We do not buy tickets directly. Instead, we allow tickets owners to list their tickets for sale on TrustedTickets.com. If you are interested in selling your tickets on TrustedTickets.com, send an email to sellyourtickets@trustedtickets.com.Let us know your approximate inventory value and the events for which you have tickets. A sales representative will be in touch with you.
Does TrustedTickets have an affiliate program?
Yes! We pay the highest affiliate commission in the ticketing industry. If you want to earn money for referring sales to TrustedTickets.com, Click here to learn more.
How can I contact TrustedTickets.com?
Our customer support team is available to assist you 7 days per week. Please click here to contact our customer service team.
We sell sport, concert and theatre tickets worth over £600 million from thousands of trusted ticket sellers. Your satisfaction is important. We value loyal customers and are here to help you with your questions and order needs.
Shop confidently with us. Your tickets are backed by the TrustedTickets Guarantee. We offer:
We protect your entire transaction from fraud and other security concerns. We guarantee that your tickets will always...
Arrive in time for the event and be delivered to you on time. Some are available for local pickup. Most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.
Be the exact tickets you ordered or better seats than you paid for. If you do not receive the exact tickets you order, TrustedTickets guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.
Be real, legitimate tickets valid for entry. Unless otherwise noted as part of the ticket description, any tickets you buy from TrustedTickets are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, TrustedTickets will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.
Be completely refunded if the event is cancelled. If the event is permanently cancelled, TrustedTickets will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.
Monday - Sunday: 12:00 noon through 6:00 o'clock the following morning (GMT)
0-800-680-0631 (UK Freephone)
1-800-761-8713 (US Freephone)
Click here for international dialling instructions.
Please scroll down to read answers to our Freqently Asked Questions or email us at support@trustedtickets.com
Trusted Tickets, Suite 343, 10 Great Russell Street, London, WC1B 3BQ, United Kingdom
Ticket Sellers
List your ticket on TrustedTickets.com. We pay you when your tickets sell. For more information on becoming a TrustedTickets ticket seller, send an email to sellyourtickets@trustedtickets.com. Let us know your approximate inventory value and the events for which you have tickets.Frequently Asked Questions
What is TrustedTickets?
TrustedTickets is an online marketplace where tickets to high-demand sporting events, concerts, and theater shows are listed for sale and purchased. Our licensed ticket sellers price and ship the tickets sold on our Web site. We facilitate and monitor ticket transactions to ensure a hassle-free and secure buying experience. Our business model of connecting the seller with the customer is similar to eBay or Amazon. We also strive to provide you with quality customer service through email and by phone 7 days per week.
Do you ship tickets outside of the UK?
We do ship tickets internationally. Since TrustedTickets lists tickets from thousands of ticket sellers, the countries to which we ship are set by the ticket sellers individually. Please search for the event you would like to attend and then click the "view" button. You will usually find many tickets available. Click the "buy" button to view the list of countries to which the ticket seller ships. The countries are listed in the drop-down box next to "deliver to." If you do not see your country on this list, click the "back" button in your browser and select tickets from a different seller. Most tickets are not available until a few days before the event. In some instances, especially with football tickets, local pickup might be the only delivery method available. If tickets cannot be delivered via regular mail, the ticket seller will contact you directly to make local pickup arrangements at your hotel, the venue, or any other public location.
Who lists inventory on the TrustedTickets marketplace?
• ticket holders who have changed their plans
• season ticket holders who cannot attend every game
• licensed ticket brokers
• ticket holders who are unable to attend an event
• ticket holders with extra tickets to sell
When will I receive my tickets?
Most customers receive their tickets within one week of the event. TrustedTickets guarantees that at least one delivery attempt will be made before your event.
How do I know if my tickets are real?
All of the tickets in our inventory are real tickets to actual events. It's our goal to provide you with the highest level of customer satisfaction. As a result, we take ticket fraud very seriously - our reputation depends on it. We assure you that your tickets will be valid and will permit access to the event and we back that with a 100% money-back guarantee. Unlike other ticket-selling Web sites, our guarantee covers the TOTAL cost of the ticket order, not just the cost of the tickets.
I received my tickets. Why is the printed name on ticket not mine?
We are a ticket marketplace where sellers worldwide resell tickets to events. As a result, the name listed on the tickets you have purchased is that of the original purchaser. However, this name difference will not prevent you from entering the event you paid to see. Simply present the tickets at the venue and you will be let in.
Are my seats going to be next to each other?
All seats are guaranteed to be together unless explicitly stated otherwise. We require the numerous sellers who list tickets on our website to adhere rigorously to this standard. Please note, however, that tickets listed as possibly being in multiple sections and/or rows (eg: “Sections 101, Rows 12-10” rather than “Section 101, Row 10”) are not guaranteed to be together. This is because the wide number of possible seating options in multiple row listings makes it impossible for the ticket seller to guarantee you a certain kind of seat or a certain seat placement.
Why is the price on the ticket different from what I have paid?
We are a ticket marketplace. Ticket sellers worldwide list and resell tickets they previously purchased from other sources. Consequently, the face value on your ticket (the original purchase price) is usually different from the price you paid on our site. Ticket sellers price tickets at their own discretion. As a result, the prices of tickets sold through our Web site are usually either above or below their face value. Our ticket pricing is explained fully in our “Terms & Policies", which customers are required to accept before you placing an order on our site.
The practice of selling tickets above or below their face value is the norm across all ticket marketplaces, among which our prices are usually cheaper. Please note that about 40 percent of resold tickets are sold below face value, according to a 2007 report from Forrester Research.
The markup on ticket prices on the resale market is often designed to cover the numerous expenses incurred by sellers to obtain hard-to-get tickets. Due to their services, ticket buyers are able to access tickets to events that would normally be sold out. Also, because of the ticket resale marketplaces like TrustedTickets, customers are able to buy tickets on a convenient schedule, as opposed to waiting on the phone, or in a long time the minute tickets go on sale months before the actual event.
Will you ship my tickets to my hotel or any other address?
We are able to ship your tickets to any address. If you want to ship to an address that is different from the billing address associated with your credit card, do the following: At checkout, uncheck the box that says "Use my billing address as the shipping address." Then, enter your shipping address.
Special note for football tickets: Many football tickets are not available until a few days before the event. In some instances, local pickup might be the only delivery method available. If your tickets cannot be delivered via regular mail, the ticket seller will contact you directly to make local pickup arrangements at your hotel, the venue, or any other public location.
What is a service fee?
We are a ticket resale marketplace where sellers from many countries can resell tickets to events. The service fee pays for the technological system that connects you with the customer with the ticket seller and our customer service center. It also pays for the maintenance of the website from which you purchased tickets, and the security apparatus designed to protect your online privacy and ensure credit card authenticity.
I think I received the wrong tickets. What should I do?
If you think you received the wrong tickets, it is possible that you received alternate tickets. Alternate tickets are either equivalent or better than the original tickets requested for the same event at the same time. However, if your ticket is for a different event at a different time, you should contact us as soon as possible and let us know about the mistake. If you received the wrong tickets, we will make sure you are compensated for the inconvenience.
Can I cancel my order after I have placed it?
Unfortunately, we are unable to cancel the ticket order you placed through us. Please bear in mind that we are a ticket marketplace through which people across the world buy and sell event tickets. We have contracts with many companies and we cannot cancel orders once they have been sent to the ticket seller. There is one exception: if your event is canceled, you will receive a full refund.
Will I receive a refund if my event was canceled?
Unfortunately, sometimes a performer or a promoter has to cancel an event. Or, you might have purchased tickets to a sporting event that was never played. If you purchased tickets to an event that will not take place, the ticket seller will refund you the ticket price you paid (minus applicable shipping charges). If you already have a set of tickets in hand when the event cancellation is announced, the ticket seller may require you to return the tickets before issuing a refund. Upon returning the tickets, you will be refunded for the canceled event - guaranteed.
If my event is canceled, when will I receive my refund?.
Typically, you will see the refunded credited to your account in approximately 5-7 business days. (The actual time span of this waiting period depends on the individual policies of your credit card company.)
I just want to buy one ticket, but I can only buy 2 or more?.
Ticket sellers often choose to sell tickets in quantities that will prevent them from having one ticket left over, since it is hard to sell single tickets. Tickets for on our Web site can only be purchased in the quantities available from the drop down menu provided in the ticket grouping.
Can I buy tickets from multiple listings at the same time?
Tickets listed in different rows on our site are from different sellers. If you would like to purchase tickets from multiple rows, your card will be charged separately for each transaction. You will also be charged two shipping fees.
I want to buy tickets for a group but there is no listing with enough tickets.
We are a ticket resale marketplace where sellers worldwide resell event tickets. Consequently, ticket quantities are limited by how many tickets an individual seller possesses in a given section and/or row. Furthermore, ticket sellers often like to sell tickets in such a way that they don't end up with one ticket left over (it's hard to sell single tickets). Due to these reasons, tickets for any event on our website can only be purchased in the quantities available from the drop down menu provided in the ticket grouping.
Why are prices different for the same section/row of a ticket?
The tickets listed on our Web site are sold by many ticket brokers around the world. These sellers price their tickets at their own discretion. The price of a ticket does not always determine the quality of a seat.
I have tickets to sell. Will TrustedTickets buy them?
We do not buy tickets directly. Instead, we allow tickets owners to list their tickets for sale on TrustedTickets.com. If you are interested in selling your tickets on TrustedTickets.com, send an email to sellyourtickets@trustedtickets.com.Let us know your approximate inventory value and the events for which you have tickets. A sales representative will be in touch with you.
Does TrustedTickets have an affiliate program?
Yes! We pay the highest affiliate commission in the ticketing industry. If you want to earn money for referring sales to TrustedTickets.com, Click here to learn more.
How can I contact TrustedTickets.com?
Our customer support team is available to assist you 7 days per week. Please click here to contact our customer service team.
About Trusted Tickets
We sell sport, concert and theatre tickets worth over £600 million from thousands of trusted ticket sellers. Your satisfaction is important. We value loyal customers and are here to help you with your questions and order needs.
Shop confidently with us. Your tickets are backed by the TrustedTickets Guarantee. We offer:
- Low prices
- Great seats
- Secure checkout
- Real-time access to our inventory
- Prompt and courteous customer service
- 100% guarantee that you will receive your tickets
We protect your entire transaction from fraud and other security concerns. We guarantee that your tickets will always...
Arrive in time for the event and be delivered to you on time. Some are available for local pickup. Most tickets are shipped via Federal Express. We guarantee that the tickets will be shipped to you in sufficient time so that at least one delivery attempt will be made before the event occurs.
Be the exact tickets you ordered or better seats than you paid for. If you do not receive the exact tickets you order, TrustedTickets guarantees that replacement tickets will be of equal or greater value than the tickets originally requested.
Be real, legitimate tickets valid for entry. Unless otherwise noted as part of the ticket description, any tickets you buy from TrustedTickets are guaranteed to be authentic tickets, valid for entry to the event. If you are denied admission by the venue, TrustedTickets will investigate the incident and will refund the full cost of tickets, including shipping and service fees, if we find that the mistake was ours.
Be completely refunded if the event is cancelled. If the event is permanently cancelled, TrustedTickets will coordinate with the selling broker to provide you with a full refund of the ticket price, including any service fees.
Shop confidently with us. We sell sport, concert and theatre tickets from thousands of trusted ticket sellers. We offer:
Low prices- Great seats
- Secure checkout
- Real-time access to our inventory
- Prompt and courteous customer service
- 100% guarantee that you will receive your tickets