Tickets will be mailed to you according to the shipping preference that you selected at the time of purchase. In cases where the shipping method selected does not match the time needed to get your tickets delivered on time, particularly when it is close to the event, you will be automatically upgraded to the appropriate shipping method and billed for the difference. In cases when tickets are purchased far in advance, tickets may not be available for immediate shipment and will generally be delivered closer to the event date regardless of the shipping method chosen.

Many football tickets are not available until a few days before the event. In some instances, local pickup might be the only delivery method available. If your tickets cannot be delivered via regular mail, the ticket seller will contact you directly to make local pickup arrangements at your hotel, the venue, or any other public location.

For questions on the status of your order, call our worldwide customer service team. We are available 7 days a week from 12:00 noon through 6:00 am the following morning (GMT). Our UK Freephone number is 0-800-680-0631. Click here for international dialling instructions. You can also reach us at support@trustedtickets.com.

If an event gets permanently cancelled, you are eligible for a 100% refund. Please note that the refund constitutes the price you paid for the tickets, and does not include shipping costs that you may have incurred as part of the purchase process. For more detail, please refer to the TrustedTickets Terms and Policies of the purchase agreement.

Your tickets are backed by the TrustedTickets 100% Satisfaction Guarantee. TrustedTickets guarantees that your tickets will always:

• Arrive in time for the event;
• Be the exact tickets you ordered or better seats than you paid for;
• Be real, legitimate tickets valid for entry;
• Be completely refunded if the event is cancelled.

View details of the TrustedTickets Satisfaction Guarantee.

TrustedTickets' online exchange functions as a massive marketplace for tickets. Individuals or groups with tickets to sell can list their inventory on TrustedTickets. Sellers can include firms, box office promoters and professional ticket sellers, and individuals like you with tickets on hand that they don’t need. TrustedTickets manages the online exchange on which the tickets are posted, but we do not hold the actual tickets. Therefore, if ordering tickets to different events, it is not uncommon to receive your tickets from different sellers.

Our worldwide customer service team is available 7 days a week.
Monday - Friday:       9:00 through 6:00 o'clock the following morning (GMT)
Saturday & Sunday:  12:00 noon through 6:00 o'clock the following morning (GMT)

Our UK Freephone number is 0-800-680-0631. Click here for international dialling instructions. You can also reach us at support@trustedtickets.com.